Warranty Policy

At RefShop, we stand behind the quality of our products and are committed to providing excellent customer service. This warranty policy outlines the terms and conditions of our product warranties.

Warranty Coverage

What's Covered

  • Manufacturing defects in materials and workmanship

What's Not Covered

  • Damage caused by misuse, abuse, or negligence
  • Normal wear and tear
  • Damage from accidents, drops, or impacts
  • Damage from exposure to extreme temperatures or moisture
  • Modifications or repairs by unauthorized parties
  • Cosmetic damage that doesn't affect functionality

Warranty Periods

  • RefShop Headsets: 30 days
  • RefShop Headsets with RefCare: 2 years
  • All other products: 30 days

How to Make a Warranty Claim

  1. Start your claim: Visit our Returns / RMA page and submit your order number and a description of the issue
  2. Provide Documentation: Include proof of purchase (receipt or order confirmation)
  3. Product Evaluation: We may request photos or ask you to return the item for inspection
  4. Resolution: If approved, we'll repair, replace, or refund the product at our discretion

Warranty Process

Response Time

We aim to respond to all warranty claims within 2 business days.

Return Process

If a return is required, we'll provide a prepaid return label for defective items covered under warranty.

Replacement/Repair

  • Repairs will be completed within 14 business days when possible
  • If repair isn't feasible, we'll provide a replacement or full refund
  • Replacement products may be new or refurbished units of equal quality

Important Terms

Warranty Registration

While not required, registering your product helps expedite warranty claims. Keep your receipt as proof of purchase.

Transferability

This warranty is non-transferable and applies only to the original purchaser.

Limitation of Liability

Our liability is limited to the repair, replacement, or refund of the defective product. We are not responsible for consequential or incidental damages.

Contact Information

For warranty claims, visit our Returns / RMA page. For general questions about this policy:

Email: info@refshop.us

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary by state/country. This warranty does not affect your statutory rights as a consumer.

This warranty policy is effective as of 8/9/25 and may be updated from time to time. Please check this page for the most current version.