Returns / RMA

Need to return an item or start a warranty claim? You're in the right place. Follow the steps below to request a Return Merchandise Authorization (RMA) — no need to call or wait on hold.

How it works

1. Gather your info. You'll need your order number, the item you're returning, and the reason for the return or claim.
2. Take photos if it's a defect or warranty issue. Clear photos of the problem help us process your claim faster.
3. Submit your request below. Click the button to open a pre-filled email with everything we need. Attach your photos before sending.
4. We respond within 2 business days with next steps, including a prepaid return label if applicable.

What to include

• Order number
• Item name or SKU
• Reason for return or claim (e.g. defective, wrong item, changed my mind, warranty issue)
• Photos of the item or issue, if applicable

Start Your Return / RMA Request

Return & warranty policies

For details on what's covered and how long you have to return or claim an item, see our Warranty Policy.

Questions?

Email us at info@refshop.us and we'll be happy to help.